Refund policy

At The Sensory Classroom UK, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we are here to assist you. Please review our return policy below:

 

Eligibility for Returns

  1. Handcrafted Items: Due to their unique nature, handcrafted items may have slight variations. These items are eligible for return only if they are defective or damaged upon arrival.
  2. Non-Handcrafted Items: Items that are not handmade can be returned or exchanged within 30 days of receipt.
  3. Conditions for Return:
    • The item must be unused, in its original packaging, and in the same condition as when you received it.
    • Proof of purchase (order confirmation email or receipt) is required.

 

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized items.
  • Items that have been used, damaged after receipt, or are not in a resalable condition.
  • Sale or clearance items (unless faulty).

 

How to Initiate a Return

  1. Contact Us
    Email us at [Your Email Address] within 14 days of receiving your order to inform us of the issue. Please provide:
    • Your order number.
    • Details of the item(s) you wish to return.
    • Photos of any damage or defects, if applicable.
  2. Return Authorization
    Once your request is reviewed and approved, we will provide return instructions, including the return address.
  3. Shipping Your Return
    • Customers are responsible for the cost of return shipping unless the item is faulty or sent in error.
    • We recommend using a trackable shipping method to ensure safe delivery.

 

Refunds and Exchanges

  1. Refunds:
    • Refunds will be processed to your original payment method within 7-10 business days of receiving the returned item.
    • Shipping costs are non-refundable (except for faulty or incorrectly shipped items).
  2. Exchanges:
    • If you prefer an exchange, please specify the replacement item. Exchanges are subject to product availability.
  3. Damaged or Defective Items:
    If your item arrives damaged or defective, contact us within 7 days of delivery. We will provide a replacement or refund, including shipping costs.

 

Contact Us

If you have any questions about our return policy or need further assistance, please reach out to us at:

  • Email: Thesensoryclassroomuk@outlook.com
  • Hours of Operation: 9am – 5pm

Thank you for choosing The Sensory Classroom UK. We value your trust and are here to help make your shopping experience a positive one.

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